Policy of UNITED OILS is the Constitution of the company – perspective according to it is appointed all other macro- and micro- goals of the company.
Entire policy of company UNITED OILS is based on three fundamental principles:
- Satisfaction of needs of the client;
- Care about the employees and respect for them
- Development of the company
1. The client and satisfaction of his needs are the basic motivation of activity of our company. On its basis the uniform coordinated policy in relation to the client. All marketing of the company is directed on interaction and integration of the production and commercial activities of the company with needs of the client.
we consider requests of our clients, therefore we attend to the changes of needs and demands on the market, we offer the modern products, we consider all possible needs of the client, we continuously improve the products and the tools of the marketing;
we respect our clients, therefore we care about quality of the relationship between our employees and clients , we conduct a constructive dialogue with the client, we specify his requests and needs, we consider the remarks and the offers, we provide operative and professional consultation;
we care about our clients, therefore we carefully attend to the conformity of our production to their requests within the limits of requirements of the legislation, we care about the improvement of logistics, and we create a wide and easily accessible network of our company;
we guarantee quality of our production, therefore we continuously carry out the analysis and the improvement of our production, we promote the innovation and the improvement in field of offered products and services, we create new products.
2. Each employee individually is a part of the company from who is dependent its stability and prosperity.
we respect the uniqueness of each employee, therefore we acknowledge the existence of various opinions, being ready to be elastic, always opened for a constructive dialogue, we welcome the clearness and the honesty of the communication;
we promote the innovation, the creative approach, we welcome the courage to challenge the conventional truth and to digest new horizon;
we respect the employees and we appreciate their work, therefore we assign them clear, concrete, real tasks and objectives,
we respect, take count and promote their contribution to a common cause;
we trust our employees, therefore we give them an absolute freedom of action within the limits of their competence, entirely counting on the responsibility and consciousness of each employee;
we highly appreciate professionalism, therefore we care about the improvement of professional skills of employees, we stimulate them to search for the most suitable decisions and to share with own experience, we aspire to the simplicity and the clearness, we stimulate the variety of business approaches;
we care of the employees, therefore we provide them the comfortable working environment, the healthy microclimate in the collective, we recognize the employee’s rights to rest and to the receiving of the compensation about additional work, we provide the social insurances, we care about the motivation of the employees;
we appreciate discipline, therefore we duly inform the employees on values of the company, about organizational culture and the internal regulations, we respect an individual choice of the employee – to be with us in one team or to find to more suitable place for themselves.
3. Development of the company is an obligatory condition of its successful and long-term activity
we care of image of the company, therefore we provide high service, well-timed and qualitative information, we precisely follow a system of a quality management, providing the tracing and clearness of all processes, we pay significant attention to the marketing with a view of the creation of favourable image of the company as a leader among suppliers of the oils and the lubricants in Latvia, we help them who have the difficulties to care of themselves independently;
we are aimed to the decrease of the commercial risk and the increase of the stability, therefore we establish the exact criteria that are presented to the suppliers, we search for new contacts, and we raise the profitability of the goods and liquidity of available means;
we create the close-knit team of professionals, therefore we involve all employees in joint development and the decision of problems, we promote the independence, the responsibility, the interest, the aspiration to self-improvement, the professionalism, we develop and inspire the employees;
we increase a turnover, therefore we work with the analysis of a supply and demand, we develop and expand the manufacturing, we draw new clients and we promote the clients that for long cooperated with us;
we establish new directions, therefore we expand our activity, we welcome new ideas, we develop the perspective technologies, we carry out necessary changes;
We create the world in which will be comfortable to us and our clients!
